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Army August 4, 2011
DURING the posting cycle of
2010-11 the removalist somehow
lost and damaged some of my
I completed the necessary loss
and damage forms online, including
what was lost or damaged and the
value of the items.
The representative from Toll then
came to my house to evaluate the
damaged items and produced a less-
than-adequate compensation assess-
The explanation was that if your
furniture is, say, five years old, you
will only get a percentage of the
replacement value due to deprecia-
tion.Now that seems all well in theory.
However, when the removalist loses
furniture, why should I have to foot
the bill to replace my perfectly good
Toll assured me this is Defence
Why does Defence let these
removalists get away with their poor
They need to be held accountable.
Cpl Anthony Zappone
School of Military Engineering
Alan McClelland, Director of
Relocations and Housing, responds:
CPL Zappone has raised two
important issues associated with
The first is the level of compensa-
tion provided if items of furniture
and effects are lost or damaged.
The advice provided to him by
Toll Transitions is correct. Current
Defence policy and contract arrange-
ments provide a "like-for-like"
The warranty system will repair,
replace or compensate for losses and
damage. If it is reasonable and eco-
nomical, an item will be repaired.
If this is not practicable it will be
replaced with a similar item, having
regard to the age, style and condition
of the item. If this is not reasonable
or practicable, compensation will be
paid also having regard to the age,
style and condition of the item.
When a member submits a notice
of loss or damage claim, an assess-
ment of damage is completed and an
agreed outcome letter is sent by Toll
Transitions to the member.
If the solution offered is not
agreed, the member may lodge an
appeal with the Regional Removals
The regional Defence Relocation
and Housing Manager (DRHM) is the
local Defence point of contact for this
process. Contact details for regional
DRHMs are contained in the Your
Defence Relocations Guide that was
provided in the relocation packs for-
warded to members. It is also avail-
able on the Toll Transitions website.
If Cpl Zappone is dissatis-
fied with the compensation being
offered, he should contact his local
DRHM to discuss options available
to him. He may wish to seek a re-
assessment and, if necessary, appeal
to the Regional Removal Appeals
The second issue raised by Cpl
Zappone relates to ensuring that
removal services are delivered to the
Defence relocates more than
22,000 members a year and most
removals go well. However, there are
instances where the performance of a
service provider is unsatisfactory.
Defence is working closely with
Toll Transitions to ensure it improves
supervision in this area.
For example, the new contract
with Toll Transitions requires it to
have staff oversee the majority of
moves where the volume of furni-
ture and household effects exceeds
15 cubic metres. At this visit, Toll
Transitions staff will ensure contract-
ed services, such as correct packing,
are being provided to the required
DRHMs are employed by the
Department of Defence to assist
members and their families and to
liaise with Toll Transitions and DHA
in each region.
During the removal process they
are available to assist members and
their families when contractors do not
respond adequately to concerns raised
A NEW Workplace Remuneration
Arrangement (WRA) for the ADF is due in
November this year.
With the current financial situation fac-
ing Australians, I propose the minimum pay
increase for all ADF personnel be no less than
4.8 per cent a year for three years minimum,
up to a maximum of five years.
Some supporting statistics for this pro-
This is comparable to the Victorian and
Queensland Police pay increases for the
Federal Members of Parliament have
agreed to a 3 per cent pay rise in 2009 for
three years, but that was after receiving
a five-year period of 4.5 per cent annual
Seaport employees from across Australia
are demanding no less than 6 per cent
annual pay increases for the next three
Looking at Defence's two previous
WRAs, we received a 3.1 per cent annual
increase for the past two years, and 4.2 per
cent increase for the previous three years.
This equates to an 18.8 per cent total
increase over a period which saw huge
increases in home loan interest rates, record
inflation and a CPI which rose by approxi-
mately 23.5 per cent (2005-2010).
Our pay rise fell below what the cost of
living increases equalled, so any increase to
our pay was negated with the CPI increase.
In May this year, you may have noticed
DHA and compulsory RA contributions
This roughly equated to a 5.7 per cent
increase in your rent in a 12-month period.
This is more than double the last pay
increase of 2.7 per cent from November 2010
to November 2011.
I encourage as many Defence personnel
as possible to provide their feedback on the
Excel spreadsheet on the Pay and Conditions
webpage at http://intranet.defence.gov.au/pac/
and help us all get the best WRA we can.
Capt Jay Ellul
DMO, RAAF Base Williams
Time to lift
I NOTE with interest that the new Faith
Under Fire DVD course (Fighting for
Faith, Army, July 21, page 29) is now on
I understand it is available for people
of all faiths and places the Christian faith
"under fire" in order to answer those big
I would suggest that if people really
want to watch "faith under fire", they seek
out the documentary The Root of All Evil?
by Professor Richard Dawkins (an interna-
tionally renowned sceptic).
For a more personal experience, I would
recommend the documentary Jesus Camp,
distributed by Magnolia Pictures.
Everyone is free to make their own mind
up in an all-inclusive, understanding and
modern ADF. I simply wish all views to be
Capt Adam Turley
RAAF Base Darwin
Faith focus is too narrow
Onward Christian soldiers: Does the recently released Faith
Under Fire DVD focus too narrowly on the Christian faith?
Loss and damage: Should removalists who lose or break furniture pay only what it would be worth if sold
or cover the full cost of replacement?
Photo by Cpl Aaron Curran
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