Home' Army News : May 26th 2011 Contents NEWS 7
Army May 26, 2011
WITH the higher number of com-
plaints from ADF members regarding
Toll Transitions, relocation adminis-
tration services took priority as part
of the Directorate of Relocations and
Housing's recent annual post-peak
Each year Defence Support Group's
Directorate of Relocations and Housing
(DRH) reviews the relocation and hous-
ing services delivered to ADF members
and their families.
Director of Relocations and Housing
Alan McClelland acknowledged the valu-
able feedback provided by concerned
members and their families, who experi-
enced difficulties with their relocations
in the lead-up to and during the 2010 to
2011 peak posting cycle.
"Some of the key and common issues
raised by members included problems
with Toll Transitions' website, poor com-
munication and a lack of responsiveness
from case managers. These problems
caused great frustration and anxiety for
some members and their families," Mr
"DRH staff recently met with Toll
Transitions and the other service provid-
ers to identify the key lessons from the
last posting cycle. Consequently, changes
will be made to ensure the next posting
cycle runs smoothly for members."
One primary lesson was that the time
between members submitting an applica-
tion for relocation and receiving their
movement plan from Toll Transitions
needed to be reduced.
"Members can play an important role
in speeding up this process by lodging
their application for relocation paperwork
as soon as they receive their posting
orders and keeping their home address
details up-to-date on PMKeys," Mr
"This will also assist Defence Housing
Australia (DHA) with its housing vaca-
tion and allocation services."
He said a number of measures would
be implemented by July 1 to improve
the flow of information between Toll
Transitions and DHA, including the early
release of movement plans to members.
DHA will also make changes to improve
the process of finding a home.
"In the past, it has been difficult for
members to request a preview pin code to
access DHA's HomeFind website if they
hadn't already completed the pre-request
for removal pack. Members will soon
be able to complete this pack with DHA
staff who will then enter the data into Toll
Transitions' IT system.
"Currently, a member using a preview
pin code needs to contact DHA directly to
reserve a property. This process will also
change because DHA will enhance its
preview pin access to give members the
option of reserving a property online."
Members who are dissatisfied with
any aspect of the relocation or hous-
ing services provided to them by the
respective service provider should report
their concerns to their local Defence
Relocation and Housing Manager.
"The Defence Relocation and
Housing Manager can assist members
and their families with their issues and
will log all customer complaints and
concerns into a central Housing and
Relocations Database, which is monitored
by the DRH operations cell to ensure a
timely and appropriate resolution," Mr
put under review
By Sgt Brian Hartigan
TRAINEE signallers from all
three services will benefit from
state-of-the-art training facilities
with the opening of Defence Force
School of Signals' new facilities
on May 2.
After a long construction effort,
the new training centre was official-
ly opened by Defence Parliamentary
Secretary David Feeney during a
well-attended formal parade at
"This new three-storey building
will provide state-of-the-art training
facilities for more than 500 sailors,
soldiers and airmen each year as
they train in communications, infor-
mation systems and electronic-war-
fare specialisations," Senator Feeney
"Students who graduate from
here will go on to use their skills in
support of global ADF operations
across the services."
The Defence Force School of
Signals (DFSS) was established in
2002 with the amalgamation of dispa-
rate single-service schools and came
together at the former Army signals
training unit at Simpson Barracks.
The first sod was officially
turned on the more-than $100 mil-
lion new facility in November 2008.
CO DFSS Lt-Col Chris Rule said
he was tremendously proud of the
"It provides my staff and train-
ees with a modern, technology-ena-
bled environment that will give our
young sailors, soldiers and airmen
the very best start in their military
careers," Lt-Col Rule said.
DFSS's new home includes liv-
ing-in accommodation for students,
office accommodation, a lecture
theatre and classified training class-
rooms with capacity to employ a
diverse range of skilled consultants
A detached training wing at
HMAS Cerberus is expected to
move to the new facility next year.
On parade: Trainees and staff at the Defence Force School of Signals march on to the parade ground
to officially open their new facilities. Inset, Defence Parliamentary Secretary Senator David Feeney
inspects the parade.
Photos by David Grant provided by John Brown Photography Services
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